Terms & Conditions

Your Status


By placing an order through our website, you warrant that you are legally capable of entering in binding contracts. If you purchase an item that has an age classification displayed on the cover you will be confirming that you are of the legal age for that item. When registering with 5ivestarsEntertainment you will need to choose a contact email address and password along with your personal details, name and address. All information is secure. You are responsible for all purchases under your details. You should never give your login details to anyone. If for any reason you believe your account has been tampered with in anyway then please let us know, and change your details immediately.




Placing An Order


When you have placed your order we will email you to let you know that we have received your order. Your order details will only be sent to you when we have received full payment via Debit Cards, Paypal or Bank Transfer.

 


Quality Of New & Used Items


You are agreeing that items sold by us are in New & Used condition. All used items are fully checked to make sure they are fully playable. Items will be sent with original covers, artwork, booklets (if available) and the case. The cases for the used items will be in good to very good condition but may have some sort of minor damage for example a chip or a slight crack. Please note all items will be fully checked before they added to the website, if they do not pass our checks they will not be added. But we are human and mistakes can happen, should you receive an item which is damaged then please contact us.

Consumer Rights


We give you 30 days to return your item if your not satisfied, starting from the day you receive the item(s). You will receive a full refund and depending on the return you will be responsible on paying the postage return. But if the return reason is our fault we will also refund your postage cost. To return your item(s) you must first contact us via out Returns link at the bottom of this page. All we ask if that the item(s) is in the same condition in which you received it. Please note you will not be refunded if your item(s) have been tampered with in anyway.



Availability And Delivery


Once your order has been accepted we will complete it as soon as possible. We use Royal Mail or Courier so all delivery times are estimates only.


 

Price And Payment


The price you see on the website is the price we sell for with no hidden costs. Prices can change at any time at our discretion. But changes will not affect orders that are currently pending, completed and ready for sending. Payments for all items must be paid via Debit Card, Paypal or Bank Transfer.

Our Refund Policy


We want our customers to be completely happy with their purchase. If your not happy with your purchase once you have received it you can return to us for a full refund, subject to a few conditions which are the following -

  • You have 30 days from the day you receive your item(s) to decide if you wish to return your item(s)
  • You will be responsible for any costs involved in returning the item back to us. But if the reason for return is our fault we will also refund your postal costs.
  • When returning your item(s) you should ensure that your item(s) reach us within 14 days. You must also inform us by contacting us by clicking the Returns link, and filling in the form with your intention to return. All returned item(s) must be received in their original condition.You should always obtain proof of posting when returning item(s) as we cannot be held responsible for your item(s) that have been lost in the post. When your item(s) have been received we will then refund you.
Remember please to contact us first via the Returns link for any returns that you wish to send back.


Remember we are here to answer any questions that you may have. Click here to contact us. Or click the Contact Us link at the bottom of the home page.